Return policy

Return & Exchange Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please read our return and exchange policy below:

Returns & Exchanges

• We accept returns and exchanges within 3 days of receiving your package.
• To be eligible for a return or exchange, items must be unused, in the original condition, and in their original packaging.
• If you wish to return or exchange an item, please contact us within 3 days of receiving your order to initiate the process.

Damaged Items

• If your package arrives damaged, please notify us immediately. We require that you contact us within 48 hours of receiving the damaged goods to report the issue.
• Upon receiving the notification, we will review the claim and provide a resolution, which may include issuing a credit or a replacement item.

Non-refundable Situations

• Unfortunately, if the damaged item is not reported within 48 hours of delivery, we cannot accept a return or issue a refund for that product.
• Products that are not in their original condition, have been used, or are missing parts for reasons not due to our error are not eligible for a return.

How to Process a Return or Exchange

1. Contact our customer service team via email or phone with your order number and reason for the return or exchange.
2. If your return is approved, you will receive instructions on how to send the item back.
3. Please ensure the item is securely packaged for return shipping.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within a certain number of days, depending on your card issuer's policies.

Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item was defective or damaged during transit.
• Original shipping fees are non-refundable.